Returns & Exchanges

We want you to love your Souper Cubes products, but if you are not completely satisfied, we offer a 30-day return policy for items in original, unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization.

2

Pack Your Items

Securely place the unused Souper Cubes in their original packaging to ensure they are protected during transit.

3

Ship the Package

Affix your shipping label and drop the package off at your local carrier; we recommend using a trackable service.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing